BidTaxi Services for Economics and Management - myassignmenthelp.com

Question: Discuss about theBidTaxi Services for Economics, Business and Management. Answer: Introduction The BidTaxi services aims at providing better feasibility of transportation to the daily passengers. Owing to the increase in the population the amount of traffic in the daily transportation services have increased to a great extent. The BidTaxi services aims at providing tire free and pleasant journey to the daily passengers. Moreover, it provides greater security features and the waiting time for the taxi is also less which further attracts the attention of the customers. The users can book a taxi with the help of mobile application or a web based application. In the BidTaxi service, the user can book a taxi just by entering the current location and the location of the destination. Thus, imparts a great need for such private transportation system. The BidTaxi system not only save time while travelling from location to another but also imparts a peaceful journey to the passengers. After the customer provides the required input, the requirements are then sent to the drivers who in tu rn bid for providing the required service. The user can also enter the number of passengers who would share the taxi. The driver after obtaining such information starts bidding for the service which is limited to about 10 minutes so that the customers need not wait for long time, thus saving the time of the user. The article provides the brief outline of the advantage and the security maintenance policy of the application. It also provides recommendation to enhance the service up to a great extent. Recommendations for BidTaxi The BidTaxi service was immensely adopted by the regular passengers as it incorporated huge benefits to the target audience. The key reasons that led to the greater adoption of the BidTaxi services include the following: Time saving mode of operation The BidTaxi services basically operate to provide the time saving facility to the daily passengers. It aims at providing faster trips in comparison to the other taxi or can systems (Mahapatra Patra, 2016). The cab booking system is also fast thereby saving the booking time. Moreover, the bidding activity time is also limited to ten minutes which implies that the customer need not wait for long duration for the confirmation of the booking. The service can be availed with the help of the mobile application which operates faster, thus saving the user time (Singh, Teng Netessine, 2017). The application also can be utilized through the website for those people who do not possess the mobile. Moreover, the ride sharing facility provided by the application attracts the huge number of customers. Thus, car pooling service can prove to be highly efficient in saving the customers time as well as money (Shaheen, Cohen Martin, 2017). The application system aims at providing ease to the passengers thereby making the travel pleasant and hassle free. The prime objective of the BidTaxi service is to provide customer satisfaction and is not focussed on engaging itself into customer centric system. This application marks down the reviews of both the customer as well as the driver (Chan et al., 2016). It incorporates in inbuilt rating system behind the online ID of both customer and the driver where in the customer and driver can rate each other. Moreover, for ensuring the fast rendering of the service the application provides the shortest possible path to the driver so that it can keep up to the initial estimated time (Singla, 2016). Furthermore, the providing faster operation the payment method is online that is through the credit or debit card (Mahapatra Patra, 2018). People who do not possess such cards can also opt for Osko payment methods. In this case the booking needs to be done from the BidTaxi office (Rayle et al., 2014). In addition to these, the car pooling system also provides an eye catching scenario to the users as the cost of the journey is quite low due to the availability of the ride sharing system. Thus, the better service provides value for money to the users. The customers can also avail gift cards from the supermarket regarding the utilization of the cab application. It incorporates different techniques such that it would maintain the estimated time of travel (Noulas et al., 2017). The proper communication with the customers also brings in huge number of customers and thereby imparts greater profits to the application. Moreover, the faster service also creates an eye catching environment for those passengers who are annoyed with the present scenario of travelling. Proper security maintenance The BidTaxi system aims at providing complete customer satisfaction in course of the journey. Thus, the maintenance of the safety and security of the customers is of utmost importance. The other existing cab system are centred around gaining huge number of customers and profits but are least concerned about the security and safety of the customers (Maheshwari, 2017). The BidTaxi service enables the tracking of the entire journey through the Global Positioning System (GPS). The payment is forwarded to the taxi drivers only when the customer confirms the completion of the journey. The application also entertains the periodic checking of the vehicles so as to ensure the proper working of the vehicles. This would also provide safety to the customers as due to failure of the systems of the vehicles the customer may face difficulty (Rayle, et al., 2016). Moreover, the application also provides importance to the issues of the customers such as logging of complains and dealing with those issues. The application enables the customers to raise issues and file complaints regarding any discrepancies met in the service provided. The application incorporates provisions to deal with such discrepancies and solve the customer issue (Buckley, 2016). The proper checking of the working condition of the vehicles also gains the trust of the customers as they are ensured of safety and hindrance free journey. Customer satisfaction The BidTaxi application is mainly focussed on providing customer satisfaction rather than being aimed at gaining high profits. It also incorporates provisions for maintain the security of the customers and gains the trust and customer satisfaction (Sharma Das, (2017). Moreover, the cost estimation of the BidTaxi application varies according to the type of vehicle chosen as it offers wide range of vehicles which the customer may opt for according to their comfort. This enables people high as well as low class to avail the benefits of the application. Moreover, for the encouragement of the service loyalty the BidTaxi also incorporates the implementation of status points. The status points are added to the customer ID at the end of each ride they undertake. These status points can be availed as discounts by the customers for the future rides (Panigrahi, Shahi Rathore, 2018). This in turn is beneficial for both the customer and the business as the customer again utilizes the same application for another ride for availing the discount (Ng, 2016). Regarding the status points provided to the drivers, these can be served as tips to them for excellent performance or it can be donated as charity. In addition to these, the driver providers are also benefitted on the completion of target such as gift cards. The gift card contains discounts on fuel (Ganapati Reddick, 2018). Thus, through the application not only the customers but the other employees of the business are also benefitted. Conclusion Thus, with the above discussion it can be concluded that there is a great demand in the market for the privately owned vehicles owing to the overcrowded scenario of the public vehicles. Moreover, the BidTaxi application provides great benefits to the customers. It is not only aimed at saving the customers time but also targets the satisfaction of the customers. It devices techniques to provide hassle free travel experience in minimum cost. It also ensures that the service is fast and the customer need not wait for long duration regarding the confirmation of the booked cab. It also enables the customers to view the real time response of the drivers during the bidding. Moreover, the user can witness the real time bidding responses of the drivers and once, a particular bid is selected by the customer it gets locked. The application also provides the estimated time and cost of the journey. In addition to these, the toll cost and the distance are also mentioned to the user. The booking of the ride can be done with the help of mobile as well as web application. It also provides the shortest possible path so as to save the customers time. It basically aims at improvising the existing cab system as there are situations in which the public transport system gets overcrowded due to which the passengers face tremendous problems during the course of journey. It also ensures the customers security and safety through the regular tracking of the journey through the GPS system. The payment methods are also kept secure. Moreover, it incorporates the regular checking of the vehicles so as to ensure proper functioning of the vehicle. It also keeps a regular check on the customers grievances and takes steps to resolve it. The BidTaxi service also provides ease of access and utilization to the users. The complaints registered are also solved and thus, improvises customer satisfaction. It provides tremendous benefits to the customers and enhances their travelling experience. Suggestions for improvement of the BidTaxi business The BidTaxi application provides huge advantages to the customers and is concerned about the safety and security of the customers. It also improvises various techniques to render faster services to the customers thus minimizing the waiting time of the user. However, there are certain recommendations that could lead to the enhancement of the services provided. Some of the recommendations are mentioned below: Relaxation opportunities to the customers The cab features to provide fast service to the customers. Thus, the scenarios of the cab getting stuck in traffic jams is devastating. This leads to the increase in boredom of the customers. Thus, the cab providers should implement various techniques to kill the boredom of the customers during the trip. The cab should incorporate in trip games that can be accessed online (Bou Mjahed et al., 2017). This would keep the customer involved and kill the boredom. The technique of prime play in the cab system would provide perfect ride for the customers. Moreover, the access to other applications such as you Tube, Gaana and radio can also enhance the travel experience thereby making it extremely soothing and peaceful. There should be certain offers imparted in the games played such that the customers get involved in it. These activities would further reach to increased customer satisfaction and thereby impart huge profits to the organization. Pre riding training to the drivers The provision of the pre riding training to the drivers would also enhance the business. The drivers should be provided with adequate amount of training before letting them riding the vehicles. They should be provided with fixed duration of training programs that would include the techniques to deal with the customers as well as they should be trained properly to adjust with the technology implemented by the business. They should have proper idea to handle the software of the business. Moreover, the drivers should be provides with some real time driving access under the guidance of the trainer such that they would gain proper knowledge about the operational technique of the software. This would provide the real time understanding of the task that would be performed by them in the near future. Furthermore, the trainers should also train the drivers to bid for the service. The handling of techniques such as rating a customer and viewing the online ID should also be provided to them. Th e drivers should also be trained to deal with the customers (Dorn, 2017). 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